'Cannot Connect to Server' Message
The ResSched client program cannot access the data files on the server. The most likely causes of this problem are:
'Action Cancelled' page shown when calling Help in ResSched
A security fix by Microsoft initially disallows compiled Help files (.chm) from running when the file is located a different machine from the one being used. If you are using shortcuts to access ResSched from another machine you may have this problem. Chm files can be called from a remote machine by adding a Registry entry for a specified chm file from a specified location. The ResSched installation program does this for you, but if you are creating the ResSched shortcuts manually, or change the Start in property of the ResSched shortcut after you have installed, you will have edit the entry manually using Regedit.
The Registry key to change is
Create or change the string value UrlAllowList to \\hostname\sharename\ressched.chm;file://;
where hostname and sharename refer to the machine and path to the folder with ressched.chm.
If you do not understand the information above, seek help. Changing Registry entries can affect how ResSched and other software runs
Some Bookings Are Not Visible for Some Users
View, reserve and general users do not automatically have rights to view bookings for all resources. System Administrators can give these users the rights to view all or specific resources using the Add/Update Users window. Or, System Administrators and Resource Administrators can make individual resources available to some or all users using the Add/Update Resource window.
Date Format Isn't Right
Dates don't fit properly in some functions.
ResSched uses your Windows settings for date formats. For browsing or other situations where space is tight, the Windows short format is used. Where space is available, such as in displaying entry fields, the Windows long format is used. Select your date format from the Windows Control Panel.
Authorizing General or Reserve Users To Book Specific Resources
Before a general or reserve user can book a resource, he or she must be authorized by a System Administrator or Resource Administrator to do so. You can authorize users for resources from either the user properties or the resource properties.
From the user properties:
From the resource properties
Schedules called with the Toolbar Buttons have the Wrong Orientation - Vertical/Calendar or Timeline
The toolbar buttons that call schedules use the vertical or time line orientation last selected using the Schedules menu. A check mark indicates last orientation selected.
Changes to Client or Resource Entries are not Showing up
Resource or Systen Administrators make changes to resource or client records but users don't see the changes.
When Cache Resources on Start up or Cache Clients on Start up are turned on in System Settings, the resource and client information used is only updated when the user restarts ResSched.
'OLE Automation Error xxxxx.dot cannot be found' error message
The user sees this message when they are trying to print a report using MS Word.
ResSched can't find the Word template file (.dot) or stylesheet (ResSchedStyle.rtf usually). Remedy: Go to File>Word Setup>Document Templates. For each report you want to run, click the beside the relevant template and style sheet entry and pick the approprate Word template and style sheet .rtf file. This will fill in the complete path to the files in the entries so ResSched can find them.